Reliability
Service Level Agreement
Our commitment to uptime, performance, and support.
Developer
Uptime
99.9%
Support
Email (48h)
Incident Alerts
Status page
$149/mo
Pro
Uptime
99.95%
Support
Email (24h)
Incident Alerts
Status page + email
$599/mo
Scale
Uptime
99.99%
Support
Priority (4h)
Incident Alerts
Real-time + Slack
$1,999/mo
Enterprise
Uptime
99.99%+
Support
24/7 (1h)
Incident Alerts
Dedicated + custom
Custom
Our Guarantees
Uptime Guarantee
We guarantee API availability. If we miss SLA, you get service credits.
Latency Commitment
P99 latency under 20ms. Enterprise gets latency SLA with penalties.
Response Times
Support response times scale with your tier. Enterprise gets 24/7 coverage.
Security Response
Critical security issues addressed within 4 hours. All tiers.
Service Credits
If we fail to meet our uptime commitment, you're eligible for service credits:
99.0% - 99.9%
10% credit
95.0% - 99.0%
25% credit
<95.0%
50% credit